Author

Louise Thompson

Louise Thompson

As the Customer Relationship Executive at SYSPRO, Louise advocates the importance of proactive customer engagements and sustainable long-term customer connections. She is passionate about helping customers realize maximum business value from their SYSPRO investment through the adoption of technology.Within this role, she implements strategies to maintain customers, while ensuring a personalized experience with the brand. Louise also takes a hands-on approach to customer queries, where she aims to instill customer trust and loyalty. In support of our customer-first approach, part of Louise’s role is to continually improve and add value to our customer experience journey by understanding and enhancing each customer touchpoint.

Posts by Louise Thompson

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Managing-Operating ERPTechnology (or Enterprise Technology)

The Network Effect on Business Software

I often hear parents complaining about the difficulties of raising a teenager. I have one, so I’m not going to …

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Planning-Purchasing-Implementing ERPSelecting ERP

Olympics Highlights the Back to Basics Approach

The recent Olympic opening ceremony was novel for the very fact that it honoured the past traditions of the 2000 …

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Supply Chain Management and ERPERP Implementation

Overcoming the Uncertainty of V.U.C.A.

Britain’s recent withdrawal from the European Union reminds me of the US Military acronym: V.U.C.A. Referring to the volatility, uncertainty, …

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Supply Chain Management and ERPERP Implementation

Enhancing Performance and Productivity with Business Process Innovation

Formula One automobile racing has been around for many decades. I find it particularly interesting to track the performance of …

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Supply Chain Management and ERPERP and Analytics

Gartner’s Findings Pave the Way for Customer Focused ERP

I recently attended the Gartner Symposium IT Expo 2015 in Cape Town and enjoyed absorbing all the latest IT and …

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Services and Support for ERPSoftware development

ERP Support that Counts – Part 2

In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, …

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Services and Support for ERPSoftware development

Support that Counts

Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I …

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Managing-Operating ERPMaintaining/Upgrading ERP

Architecting your business – Part 2 of 2

In my previous blog on Architecting your business I discussed the broader benefits that can be gained from applying an …

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ERP for ManufacturingTechnology (or Enterprise Technology)

Architecting your business for success – Part 1 of 2

There’s a cliché that people can become victims of their own success. Like most clichés, it might be annoying but …

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