Customer centricity remains key to manufacturing
Today, customer centricity for an organisation in today’s marketplace, you must place “the customer” at the core of your business …
Author
Mark Wilson
Mark Wilson is the CEO of SYSPRO EMEA and APAC. He defines and oversees the go-to-market and channel strategies, identifies key growth areas and develops new partnerships across the eastern region. Mark believes strongly in a customer-centric approach and the importance of recognizing and understanding a customer’s specific business needs. He believes in doing this through nurturing long-term sustainable business relationships – ultimately bringing value to the business by allowing it to be more strategic.
Posts by Mark Wilson
Tech trends transforming ERP in 2022
The tech innovations you can expect in 2022 will be a natural progression of digital transformation – the very processes …
Looking back at 2021: Lessons for manufacturers and distributors
2021 has been a year of transition. The evolving crisis and measures taken worldwide to contain the spread of the …
Allowing medical manufacturers to take care of people by taking care of the process
At first glance the world of medical device manufacturing may not seem much different from any other type of manufacturing: …
Disruption as Usual: Building Business Resilience in Uncertain Times
We’ve now hit the ground of 2021 running, and to take the analogy further, if businesses are like athletes, they’ve …
The Role of Digital in Accelerating Economic Diversification
There is no industry in the world that has been unaffected by the COVID-19 pandemic. However, for some organizations that …
Driving Deep Customer Value in a Time of COVID-19
In the midst of global uncertainty, customers are seeking a greater degree of reassurance. The emergence of Covid-19 has compacted …
Adopting Technology and Upskilling Employees is Vital during COVID-19
No crisis is an isolated, neatly contained incident, and the COVID-19 outbreak is exceptional by any standards. In order to …
How Traceability can Improve Customer Satisfaction
Recalls are expensive and often extremely damaging to not only the brands involved but the producers and manufacturers. Customer satisfaction …
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