As a mother of an avid horse rider, I have noticed a development where horses are now being bred to be far more athletic. In the ‘old days’, the preferred showjumping warmblood breeds had stronger hind legs to handle the propulsion of the jumps. Lately, the horses have been cross-bred with lighter more athletic breeds, resulting in a winning combination of strength and stealth. [...]
In the midst of global uncertainty, customers are seeking a greater degree of reassurance. The emergence of Covid-19 has compacted and compounded issues, to the point where customers are needing more regular project feedback. Status updates topping and tailing the business day are called for, as there is a noticeable increase in urgency levels. There is an underlying level of uncertainty within the current [...]
After 4 days of meetings with customers in Kenya, I have realized that over-delivery is the way to go here for long long-lasting business relationships. We need to think ‘customer first’ where the goal for both is lifetime value. This market combines family heritage and entrepreneurial beginnings. (more…)
Most of our daily interactions are guided by what we expect from different types of relationships. With family we hope for reliability, security and protection. From friends we ask for loyalty and support. With lovers we demand excitement and intimacy. But it’s the social commitment we form with our colleagues that interests me here, our collective expectation that everyone will “Get the Job Done.” [...]
Over the last 2 years I’ve been involved with over 200 separate business that use SYSPRO and what I have noticed over this time, is that those businesses that have invested and understood the need for having a skilled ERP Administrator have thrived, whilst those which have carried on without considering the requirement for a dedicated Skilled ERP resource have struggled. Read more…
With the festive season just past, it got me thinking about a friend and colleague who in my opinion encapsulates the very essence of a human firecracker! I’m referring to Trudy Deuchar, Group Business Operations & Information Manager for the Jasco group of companies, who over the last two years has played a pivotal role in completely modernizing, and indeed revolutionizing Jasco’s information systems. [...]
When I read a recent SYSPRO blog The Grace of Change, about a Seeker of Value, one customer immediately sprang to mind: Westlands Horticulture. A fast growing business, both organically and through acquisition, they always seem to be involved in one project or another with K3 SYSPRO. Finbarr McNamee, in his role as Group IT Manager is certainly the Seeker of Value within Westlands [...]
Change is one of our greatest fears. As human beings we resist it, opting instead for the safety and security of old routine. However as we all know, change is inevitable. Paradoxically, it is also one of mankind’s greatest abilities and strengths. After all, we’ve only survived this long as a species thanks to our ability to adapt. (more…)
My previous blog was about the importance of leadership and executive buy-in during Enterprise Resource Planning (ERP) implementations. Without top-down leadership, no one else in the organisation will buy-in either, and the company will not get much value from the software. (more…)
I may be turning into a grumpy old man. Last week my family gave me this dubious honour after a week, where I apparently complained about unruly children in my favourite restaurant (why are children allowed to run riot in public). This included the use of mobile phones in the same restaurant (clearly I was not in a good mood) and the use of [...]
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