Are you paying too much, relative to what you are getting? Are you paying for things you did not order because the account is too complex to understand?
The cost of complexity is not only to the account of the consumer; producers and sellers suffer too.
If we look back fifty years and make a comparison to current times, our access to technology and knowledge is a hundred fold more, yet our lives have never been more complicated. In business, there are few parts where complexity exerts a more painful grip than in the IT arena. The more pervasive and fundamental the IT system, the higher the system complexity, and the more money required to feed the beast. One must ask why we have accepted this state of affairs? Why have we not rebelled? The most obvious answer is that we are overwhelmed by the complexity.
