What to look for in a software support system

business software support system
Reading Time: 3 minutes

As I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have started thinking about the bigger picture of what we do on support at SYSPRO’s European office, and what exactly determines the quality of service that we provide on a daily basis.

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What is ERP and How Will it Help Your Business?

syspro-erp
Reading Time: 2 minutes

Let’s face it, no matter what size manufacturer or distributor you are, every business needs a method of organization in order for it to be profitable and effective. But, even knowing this, many small- and medium-size businesses aren’t quite sure what they need or even where to start looking.

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How mobility is closing the gap between business and personal technology tools

mobility-closing-gap-between-business-personal-tech-tools
Reading Time: 2 minutes

Mobile devices are transforming the way we live and work, blurring the lines between business and pleasure like never before. Mobile applications permeate every aspect of our lives, from e-commerce and electronic payments, to communications and information services – across multiple platforms.

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Bite-Size Education

E-learning changing the landscape of education
Reading Time: 3 minutes

Despite being someone who is generally conscious about what and how much I eat, there are occasions when I cheat – my weaknesses are cheese and chocolate. When my fiancé bought a slab of Swiss dark chocolate recently, the first thing I did was look at the nutritional information. I was pleasantly surprised to see that, instead of giving the values per 100g, they had listed the values per piece.

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Rising from the ruins: You cannot have too many backups

Rising from the ruins-backups
Reading Time: 3 minutes

The lives of the citizens of Christchurch, New Zealand including my own, changed dramatically when two major earthquakes recently struck the city. The first disaster occurred at 4 am on Saturday, 4 September 2010 (magnitude 7.1) and the second at 1pm on the busy working day of Tuesday, 22nd February 2011 (magnitude 6.3). Two large office blocks collapsed as did numerous old brick facades in the quaint Victorian city centre resulting in many injuries and 185 deaths.

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Go Live

Reading Time: 2 minutes

Finally my project has ended! After 12 months of running, cross training and stretching in preparation for www.thewallrun.co.uk the weekend finally arrived. The Friday before the event was spent reviewing lists, checking equipment, packing bags, repacking bags, rechecking lists, and before I knew it, it was Saturday morning and the event was upon me.

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The importance of having a skilled ERP Administrator

Reading Time: 3 minutes

Over the last 2 years I’ve been involved with over 200 separate business that use SYSPRO and what I have noticed over this time, is that those businesses that have invested and understood the need for having a skilled ERP Administrator have thrived, whilst those which have carried on without considering the requirement for a dedicated Skilled ERP resource have struggled.

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